Privacy Policy
We, FXVPS Pro, are committed to protecting the data we collect about you. By using our services, you agree to our use of the data we collect in accordance with this Privacy Policy. The purpose of this Privacy Policy is to help you understand what personal information we collect, how and when we may use or share it, and how you can correct any inaccuracies. This Privacy Policy also explains our online information practices and the choices you can make about how your information is collected and used.
Who We Are
FXVPS Pro provides cloud-based Windows VPS solutions and related products and services to businesses, individuals, nonprofit organizations, and others.
We collect the following types of information to provide the products and services you purchase and for the purposes described below. We may collect some or all of this information through automated means, such as communications profiles or cookies. Personal information we collect depends on the type of service, support, or sales inquiry and may include your name, address, telephone number, fax number, email address, dates and types of services provided, payment history, payment method, payment amounts and dates, domain name, credit card details, or other payment information. Financial information will be used only to bill you for the products and services you purchase. If you pay by credit card, this information may be forwarded to your credit card provider. When personal information is transferred securely, a security icon may appear in your browser.
Cookies and Tracking
Your internet browser can store small text files called “cookies,” which hold information that allows a website to recognize your account. We use cookies to save your preferences and login information and to provide personalized functionality. We may use cookies to collect, store, and sometimes track information for statistical purposes, improve the products and services we provide, and manage our telecommunications networks. More specifically, we use different types of cookies for different purposes: (i) “required cookies” are necessary for our website to work properly; (ii) “performance cookies” allow us to analyze how visitors use our website so that we can measure and improve its performance; (iii) “functional cookies” allow us to remember choices you make on our website; and (iv) “advertising cookies” are used to present ads that are relevant to your interests. We may use cookies to track referrals from internal and external affiliates, as well as advertising campaigns. We may also use a third-party service provider to send emails that you have agreed to receive. Pixel tags and cookies may be used in those emails to help us measure the effectiveness of our advertising and provide more focused marketing communications. You can reject cookies by changing your browser settings, but doing so may disable some functionality on the FXVPS Pro website.
Customer Surveys
We may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage our users to participate in these surveys because they provide us with important information that helps us improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if the survey is conducted by a third-party service provider on our behalf.
Social Media
Our website includes social media features (such as the Facebook “Like” button). These features may collect your IP address and information about the page you are visiting on our website and may set a cookie to function properly. Social media features and widgets may be hosted by a third party or directly on our website. Your interactions with these features are governed by the privacy policy of the company providing them.
Data Submitted to Third Parties on Our Network
This Privacy Policy does not apply to data or personal information submitted to or collected by third-party websites hosted by FXVPS Pro or to domain names registered by FXVPS Pro. Such websites and domain names are not owned or controlled by FXVPS Pro. You should independently evaluate the privacy policies of those third-party websites before submitting data or personal information to them.
Information Use
Personal Information. We use the information we collect for billing and to provide services and support to our customers. We may study this information to understand our customers’ needs and promote certain products, services, or additional support. We may also generate non-identifying, aggregate profiles from information that customers provide during registration, such as the total number of customers in a given category. This aggregated, non-identifying information may be used to promote advertisements that appear on our website and in connection with our services.
We take reasonable precautions to prevent unauthorized access to your information. Accordingly, we may require additional proof of identity if you request information about your account. FXVPS Pro may also use the information you provide to send the FXVPS Pro monthly newsletter to the primary contact email address on file or to contact you about other products or services that we think may be of interest.
Log Files
We use IP addresses to analyze trends, administer our site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. However, personal information about a customer may be included in log files through the normal operation of IP addressing and web browsing.
Partners and Sponsors
Some of our products or services are offered or promoted to our customers in conjunction with a partner or sponsor, or another brand or company within our corporate family. We may share your information with these parties to offer the product or service or to facilitate your use of additional amenities included with your hosting account. For example, one of our partners may provide services to you based on links that you access from your control panel.
We may also disclose aggregate, anonymous data based on information collected from users to potential partners, reputable third parties, and other companies or brands within our corporate family. We will only share your information with third parties that agree to maintain your information in confidence and to use it solely for purposes of providing the product or service as agreed to by FXVPS Pro.
Service Providers
We may transfer (or otherwise make available) your personal information to third parties that help us provide our services or provide services on our behalf. For example, we may use service providers to authorize and process payments, administer surveys, or run promotions. Your personal information may be maintained and processed by our third-party service providers in the United States or in other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
Online Advertisements
We do not share personally identifiable information about individual customers with advertisers. We may display online advertisements and we may share aggregated and non-identifying information about our customers that we collect through the registration process or through online surveys and promotions with certain advertisers. In some instances, we use this aggregated and non-identifying information to deliver tailored advertisements. For example, an advertiser may tell us the audience they want to reach (e.g., males between 25 and 55 years of age) and provide us with an advertisement tailored to the audience. Based upon the aggregated and non-identifying information we have collected, we may then display the advertisement to the intended audience.
Customer Surveys
We may share customer information obtained from customer surveys within FXVPS Pro and our corporate family, and with trusted third parties to develop or provide products and services that we believe would be of interest to our customers.
Law Enforcement and Special Cases
We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about users upon a valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or to stop activity that we consider illegal or unethical.
Your Options: Correcting or Updating Personal Information
If a customer’s information changes, or if a customer no longer desires our services, we will endeavor to provide a way to correct, update, or remove that customer’s personal data in our records. In most cases, this can be achieved via our billing system.
Opt Out
By default, customers will receive invoices, any system updates, FXVPS Pro newsletters and other mailings. Customers are able to opt out of newsletters and mailings by using the unsubscribe link in any promotional email or as otherwise provided in the communication. Please note that customers may not opt out of receiving important system notifications or emails about their accounts.
Public Forums. Please remember that any information you disclose or post in public areas of our websites or on the internet becomes public information. You should exercise caution when disclosing personal information in these areas. To request the removal of your personal information from our community forums or testimonials, contact us at [email protected]. In some cases, we may not be able to remove your personal information; if so, we will explain why.
Children’s Privacy. This website is not directed toward children and we do not seek to collect any personal information from children. If we become aware that personal information from a child under the age of 13 has been collected, we will use all reasonable efforts to delete such information from our database.
Reseller Relationships
In addition to all the terms and conditions set forth above, the following terms apply only to reseller relationships. Information Related to Data Collected Through Resellers. FXVPS Pro may collect information under the direction of our resellers, and we have no direct relationship with the individuals whose personal data is provided, processed, or obtained by those resellers. Customers who seek access to their data, or who wish to correct, amend, or delete inaccurate data, should direct their requests to the reseller’s data controller. If the reseller requests that we remove the data, we will respond to the request within thirty (30) business days.
If you are a customer of one of our resellers and would no longer like to be contacted by that reseller, please contact the reseller from whom you purchased products or services.
Data Retention. We retain personal data we process on behalf of our resellers for as long as needed to provide services under the relationship. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Changes to this Policy
We reserve the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, if we plan to materially change how we use previously collected personal information, we will provide you with advance notice prior to the change becoming effective and an opportunity to opt out of such differing uses. We encourage you to periodically review this page for the latest information on our privacy practices.